When you didn’t know, I even have a quality podcasting class for anyone of you who want to dive further, who would like to receive the marketing and advertising part and the scaling of podcasting down to a science. You'll be able to Check out that out at PowerUpPodcasting.com.

Ilove that given that that really paints a great image for me when it comes to whatI see on the outside. Suitable. Definitely I am aware you, but I see kind of on theoutside the social existence and what is actually happening there.

So inform me regarding the Navy seal. Experiencethat you had, like, what was it about and why did you do it and what exactlyhappened And the way did you survive?

And so I'm self-confident in self confidence, stepping into the not known and pushing the limits and all of that stuff without residing in nuts panic on a regular basis, because I'm executing it, which is my homeowners intent.

We do. What's called churn autopsies. So.We, we pretty much do the autopsies of The shopper, how they came in, which repsold them, just what the account was like, what inquiries did they like the whole,every note that We have now all this superior stuff and afterwards read these autopsies asdepths at our leadership desk, but what can we find out from these things?

That is fraternal culturereturn on society is as an alternative to just blasting DMS out to Most people, is thatwhen somebody responds, you are taking the perfect time to send out a personal response, get on acall and, and, and take care of men and women like human beings.

And all of it transforms intosuch a way where you can normally get one more breath, yet another move. And it'sa, it is a, they, they, they fundamentally meld you into comprehending that thepoint of this whole thing is the fact we completed alongside one another.

I attempted 13 different Strategies just before we didgravy and we arrived back again around to it and it had been the 14th thirty day period. And, uh, and wejust stated, gosh, I wonder if I ponder if people are looking after theircustomers and undertaking this, and I wonder how They are doing it.

But when I am going look at the churn metrics andoff in the SDR system that We've got a 5% month over thirty day period churn amount may possibly bebringing in, make you are feeling fantastic to the front finish.

Les McKeown: Casey, you were being very last on this display in 2013 and back again Then you definitely had been running a company known as the Rocket Company; you had just been nominated to Inc 5000; you ended up Infusionsoft Marketer On the 12 months, and you arrived on this present and told us all about how you ended up battling via Whitewater and you could possibly just see Predictable Accomplishment inside the horizon so you still left us all on tenterhooks, however , you promised you would probably return and inform us what occurred. Just what exactly transpired?

Rosalyn SantaElana: However it's, which is these very good suggestions. And Itotally concur with you. I think we converse a good deal about trying to keep our consumers happybuilding, you understand, reducing churn, raising retention prices, but Exactly what are weactually nearly and tactically carrying out ideal with that data? Are weeven getting that the appropriate information and facts?

I think you practically will need to create theresponse in Your system. That is the battle or flight reaction that gettingyourself into an aerobic situation in which you create that fight or flightresponse, and also you do it more than a stretch of time.

As an acquaintance of Gravy, we wished to let you already know specifically how we've been proceeding this week at returning unsuccessful payments & clients back again to your company.

Just before you decide to do go Casey, for the folks who were listening to what Gravy do and they are contemplating, read more 'Hey, I need that', in which do they go find out about that?